Refund policy

Refund & Return Policy — Electrical.mu

Last updated: 10 April 2026

At Electrical.mu, we are committed to supplying quality electrical products and ensuring every customer is satisfied with their purchase. This policy explains when returns, exchanges, and refunds apply, and how to make a claim. Nothing in this policy limits or excludes any rights you may have under the laws of Mauritius, including the statutory guarantee against hidden defects under the Civil Code.

1. Change of Mind, Incorrect Orders & Unwanted Items

We do not accept returns or exchanges for items that:

  • were ordered incorrectly (e.g., wrong model, rating, or specification);
  • are no longer required; or
  • are returned due to a change of mind.

We therefore encourage you to check product specifications carefully before ordering. If you are unsure whether a product suits your requirements, please contact our team at sales@electrical.mu before purchasing — we will be glad to assist.

2. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

  • Gift cards
  • Downloadable software products

3. Defective Products

3.1 Notifying Us

If you believe a product is defective, please notify us as soon as possible, and in any event within 7 days of purchase or delivery for apparent (visible) defects. This does not affect your statutory rights in respect of hidden defects, which may be exercised within the timeframes provided by law.

3.2 Return Requirements

To process a defect claim, the product must be returned:

  • in its complete form, including all accessories, cables, manuals, and original packaging where possible; and
  • accompanied by proof of purchase (invoice or receipt).

3.3 Inspection & Testing

All returned items are inspected and tested by our technical team or, where applicable, referred to the manufacturer or supplier for assessment. We aim to complete this assessment promptly and will keep you informed of its progress.

3.4 Remedies

Where a product is confirmed to be defective due to a manufacturing fault, Electrical.mu will, at its discretion:

  1. repair the product;
  2. replace the product with the same or an equivalent item; or
  3. issue a refund where repair or replacement is not reasonably possible.

4. Exclusions

This policy does not cover damage or failure resulting from:

  • incorrect installation, misuse, abuse, negligence, or accidents;
  • unauthorised modifications or repairs;
  • normal wear and tear;
  • improper storage or handling; or
  • failure to follow the manufacturer's instructions.

We strongly recommend that electrical products be installed by a qualified electrician where applicable. Claims arising from improper installation will not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you by email of the outcome of your claim.

If your refund is approved, it will be processed within [7–10] business days and credited to your original method of payment. Please note that your bank or card issuer may require additional time to post the credit to your account.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account again, as processing can take a few days.
  2. Contact your card issuer or bank — there is often a processing delay before a refund is posted.
  3. If you have done the above and still have not received your refund, contact us at sales@electrical.mu and we will investigate immediately.

6. Sale & Clearance Items

Sale and clearance items are not eligible for change-of-mind returns. However, sale items that are confirmed to be defective are covered by Section 3 of this policy and by your statutory rights in the same way as regular-priced items.

7. Gifts

  • If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the eligible return once the item is received and approved.
  • If the item was not marked as a gift, or the purchaser had the order shipped to themselves, any approved refund will be issued to the original purchaser.

8. Delivery Charges

Delivery charges are non-refundable, except where the return arises from a confirmed defect or an error on our part, in which case reasonable return delivery costs will be reimbursed or arranged by us.

9. Contact Us

For any questions regarding this policy or to initiate a return, please contact:

Electrical.mu Email: sales@electrical.mu