Refund & Return Policy

At Electrical.mu, we strive to supply quality products and ensure customer satisfaction.

Returns & Exchanges

- Goods sold are non-returnable and non-exchangeable.

- We do not accept returns or exchanges for items that were ordered incorrectly, are no longer required, or due to a change of mind.

Non-returnable items: 
- Gift cards 
- Downloadable software products 
 

Defective Products

- If a product is found to be defective, you must notify us within 7 days from the date of purchase or delivery.

- The product must be returned in its complete form with all accessories and proof of purchase (invoice or receipt).

- All returned items will be inspected and tested by our technical team or, where applicable, by the manufacturer/supplier.

- If the product is confirmed to be defective due to a manufacturing fault, Electrical.mu will, at its discretion:

- Repair the product;

- Replace the product with the same or equivalent item; or

- Issue a refund where a repair or replacement is not possible.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Exclusions

This policy does not cover:

- Damage caused by incorrect installation, misuse, abuse, negligence, accidents, or unauthorized modifications.

- Normal wear and tear.

- Damage resulting from improper storage, handling, or failure to follow the manufacturer's instructions.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@electrical.mu. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless otherwise agreed with both parties. 


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Delivery 

Delivery charges are not refundable.